Three-role workflow
Warehouse admins, driver operators, and drivers each see only what they need — no clutter, no crossed wires between teams.
Built for Australian logistics
Run your warehouse, fleet, and drivers from one place.
Koala Runs connects warehouse admins, driver operators, and drivers in a single workflow — from intake at the dock to proof of delivery at the door.
- Role-based dashboards for every team
- Customer tracking links — no login required
- COD reconciliation and audit trail built in
Today's run
Delivered
847
92% on time
Out for delivery
63
12 drivers active
COD collected
$18.4k
$1.2k outstanding
Out for delivery
KR-10482
Marrickville → Surry Hills
Delivered
KR-10479
Parramatta → Blacktown
At warehouse
KR-10491
Awaiting operator
Features
Everything your operation needs, nothing it doesn't.
Purpose-built for last-mile logistics in Australia — with COD handling, operator settlements, and driver workflows that work on a phone.
Customer tracking links
Share a unique link via SMS or any channel. Customers follow their delivery in real time without creating an account.
Proof of delivery
Drivers capture signatures and photos on mobile. Every completion is timestamped and tied to the order record.
COD & reconciliation
Track expected, collected, and outstanding cash. Shortfalls are flagged automatically — nothing slips through at end of day.
Analytics dashboard
On-time rates, time-in-transit, returns by reason, and per-operator breakdowns — across your entire operation, not just today's screen.
AI support assistant
In-app help answers common questions instantly. When someone needs a person, it raises a ticket for your support team to pick up.
Workflow
From warehouse intake to delivered — in four steps.
Each handoff is explicit. Admins assign to operators, operators assign to drivers, drivers execute on the road.
-
1
Warehouse receives order
Admins create deliveries one at a time or import a batch from a spreadsheet. Every order shows up on the dashboard with its status, payment type, and delivery window.
-
2
Operator assigns driver
Driver operators see orders assigned to their fleet. They allocate runs to individual drivers based on route and capacity.
-
3
Driver completes delivery
Drivers start the run, collect COD where required, capture signature and photos, or record a structured return reason.
-
4
Admin reconciles & settles
End-of-day reconciliation surfaces shortfalls. Settlements sweep delivered COD orders into a single operator payout record.
Warehouse control
- Create & import orders
- Assign operators
- Analytics & settlements
- User management
Fleet management
- View assigned orders
- Allocate to drivers
- Monitor in-transit runs
- Reorder delivery sequence
Mobile execution
- Start & complete runs
- Collect COD payments
- Capture proof of delivery
- Record return reasons
Why Koala Runs
Built for the way warehouses actually work.
One system for your warehouse, your operator partners, and your drivers — with the visibility and controls you need to run a tight operation day after day.
- Clear accountability at every step Every handoff — warehouse to operator, operator to driver, driver to customer — is recorded so you always know where an order stands.
- Cash you can reconcile Track expected, collected, and outstanding COD. Shortfalls are flagged automatically so nothing is missed at end of day.
- Bulk import when you need it Load a day's manifest from a spreadsheet in one go. Invalid rows are reported individually — the rest still come through.
- Support when your team is stuck Built-in help for drivers and warehouse staff. Escalations reach your support team so issues get resolved, not lost.
How an order moves through Koala Runs
- Received at warehouse
- Assigned to operator
- Assigned to driver
- Out for delivery
- Delivered or Returned
Secure sign-in
Full order history
Customer tracking links
Australian time zones
Get started
Ready to streamline your delivery operation?
Tell us about your warehouse and fleet. We'll walk you through a live demo tailored to your workflow.